The Town of New Canaan is pleased to offer residents electronic online bill payments using a third-party vendor, Invoice Cloud.

Online bill payment through Invoice Cloud offers the following benefits:

• You do not have to write a check and mail it to the Tax Collector's office.
• You do not have to appear in person at the Tax Collector's office to pay your tax bill.
• You may access, view and pay your tax bills online using your laptop or smartphone.
• You may pay by electronic check (ECheck) from your checking or savings account, by debit card, or by credit card.
• You have the option to pay immediately or schedule a payment to be made on a future date.

If you use Invoice Cloud to pay your tax bill, the following Convenience Fees will apply:

• ECheck: $0.95.
• Credit card: a percentage rate fee of up to 2.95% depending on the type of credit card.

Please note the following about the Invoice Cloud Convenience Fees:

• The Convenience Fees are retained by Invoice Cloud and do not go to the Town.
• Invoice Cloud reserves the right to change the Convenience Fees at any time. The Town does not establish or control the Convenience Fees.
• The current Convenience Fees will be displayed for your review when you log in to the Invoice Cloud web portal to pay your tax bill.
• The Convenience Fees are calculated automatically by Invoice Cloud as you enter your information.
• The Convenience Fee will appear on a separate charge (i. e., separate from the tax bill) on your bank or credit card statement.

Warnings and disclosures about paying your taxes online:

• Be sure to doublecheck your account number, routing number, card expiration date and card CVV when inputting your data. The Town is not responsible for delays associated with data entry errors.
• If you're scheduling a payment in advance, be sure to doublecheck the month and day. The Town is not responsible for errors in scheduling an online tax payment (for example, the taxpayer enters the wrong month or day).
• If you're scheduling a payment in advance, it's prudent to verify that the payment was initiated. For example, if you schedule a debit card payment to be made on the 25th of the month, it's smart to check your bank account online on the 25th of the month to verify that the payment was initiated. The Town is not responsible for scheduled payments that are not initiated or completed due to issues with Invoice Cloud, your bank, or your credit or debit card company.
• Be aware that there is an important difference between hand-delivering a check to the Tax Collector's office and paying your taxes online: when you pay your taxes online, you must consider processing time.
• When you hand-deliver your check to the Tax Collector's office, your payment is counted as received by the Town on the date that you hand-deliver the check. You do not have to consider the time that it takes for your check to clear.
• When you pay your taxes online, your payment is counted as received only when the Town actually receives the funds from your bank, debit or credit card company, not when you clicked "submit", "pay", "make payment" or the like. When you pay your taxes online, you are responsible for making sure that the Town receives your funds on or before the payment deadline.
• Your online tax payment is NOT successfully completed until the funds have been received by the Town.
• Online tax payments are not immediate or instantaneous, meaning that the moment that you click "submit", "pay", "make payment" or the like in the Invoice Cloud web portal is NOT the moment that the Town receives your funds.
• In most cases, the processing time for EChecks is three to five business days. A variety of factors may result in a longer processing time.
• In most cases, the processing time for debit cards and credit cards is one to three business days. A variety of factors may result in a longer processing time.
• It's your responsibility to take into account the processing time and submit your online tax payment with enough lead time to make sure that the Town receives your funds by the deadline. When scheduling an online tax payment, make sure that you consider weekends, holidays and your own experience with your bank, debit or credit card company. Be sure to leave enough lead time for processing your online payment.
• When paying your taxes online, you assume the risk that the Town will not receive your funds by the deadline. You (not the Town) will be responsible if your online payment takes longer to process than you expected.
• Late fees apply to online tax payments when the funds are received by the Town after the deadline even if the taxpayer submitted the online payment through the Invoice Cloud payment portal before the deadline. Late fees cannot be waived.
• Here is an example. John Taxpayer's payment deadline is August 1. At 10:00 p.m. on July 31, John logs-in to the Invoice Cloud payment portal and submits his tax payment by debit card. John's debit card issuer processes the payment. The Town receives John's funds on August 2. John will incur a late fee. The result is the same as if John had hand-delivered a check at the Tax Collector's office on August 2.